At CrownCAD, we sell digital products (3DM & STL CAD files) that are delivered instantly after purchase. Due to the nature of digital downloads, all sales are generally considered final.
However, we value customer satisfaction and offer refunds under specific conditions.
✅ Eligibility for Refund
You may be eligible for a refund if:
✔ You did not receive the download link or access to the product
✔ The file is corrupted or not working properly
✔ You were charged but did not receive the product
In such cases, please contact us within 24 hours of purchase.
❌ Non-Refundable Situations
Refunds will NOT be provided in the following cases:
❌ You changed your mind after purchase
❌ You do not know how to use the files
❌ You purchased by mistake
❌ You expected something not clearly mentioned in the product description
❌ Downloaded files have already been accessed successfully
📩 How to Request a Refund
To request a refund, please email us at:
Include:
- Your order details
- Payment proof
- Description of the issue
⏳ Refund Process
- Refund requests are reviewed within 24 hours
- If approved, the refund will be processed to your original payment method
- It may take 5–7 business days for the amount to reflect in your account
🔧 Technical Support First
Before issuing a refund, our team will try to:
✔ Fix file issues
✔ Re-send download links
✔ Provide proper guidance
⚠️ Important Note
By purchasing from CrownCAD, you agree to this Refund Policy and understand the nature of digital products.
🤝 Our Commitment
We are committed to providing high-quality CAD designs and ensuring a smooth experience for our customers.